Refund policy

1. Order Cancellations

• You may request a cancellation before the order receives a tracking number.
• Approval is not guaranteed if the order is already processing or has shipped.
• A 25 % cancellation fee (based on the item price) applies to cover payment-gateway and handling costs.
• To cancel, email ceo@plainfactor.com or call (407) 218-1994 and include your order number.

2. Returns – 30-Day Window

We accept returns within 30 calendar days of delivery when the item(s):

  • are unused, in new condition, with the original shoe box and all tags attached,
  • include all accessories and any promotional items received, and
  • are shipped back in protective packaging.

Fees & refunds:

  • You pay return shipping.
  • The original shipping charge is non-refundable.
  • A 15 % restocking fee is deducted from the item subtotal.
  • We issue the refund to your original payment method within 5–7 business days after inspection.

Tip: Please video-record the full unboxing, starting before you cut the outer tape. This speeds up any claim for damage or missing items.

3. Size Exchange

• One (1) size exchange per order, requested within the same 30-day period and subject to stock.
• Item must meet the same “like-new” condition as above.
• You cover both return and reship shipping costs and any price difference or sales tax.
• Contact us with the reason and desired size; we’ll confirm availability and send the return address.

4. Returns / Exchanges Not Accepted

  • Items outside the 30-day window.
  • Signs of wear, odors, stains, removed tags, or damaged shoe box.
  • Damage caused by chemicals, heat, moisture, or improper use.
  • Non-PLAIN FACTOR items or items missing our QC tag.
  • “Final Sale” or promotional items, unless defective.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, email ceo@plainfactor.com within 48 hours of delivery. Attach photos/video of the product and shipping box. We’ll arrange a replacement or full refund with no fees.

6. How to Start a Return or Exchange

  1. Email ceo@plainfactor.com or call (407) 218-1994.
  2. Provide your order number, the item(s) you’re sending back, and the reason.
  3. We’ll reply with a Return Merchandise Authorization (RMA) and the exact return address:
    1623 Mirabella Circle, Davenport, FL 33897, USA.
  4. Pack the item securely—ideally in the original shipping carton—and write the RMA on the label.
  5. Email the return tracking number once shipped.

7. Policy Updates

We may modify this policy at any time. The revised version and effective date will appear on this page.

Need Help?

Customer Support — Email: ceo@plainfactor.com · Phone: (407) 218-1994