Shipping policy

Buyer Shipping Costs

Shipping costs cover the expense of delivering your order from our Miami, FL fulfillment center to you. These costs are displayed in the checkout price breakdown before you complete your purchase. Rates are based on the average size and weight of a standard shoe box; larger or heavier items may incur an additional fee. We ship via UPS® or Air Mail, depending on destination.

Taxes & Import Duties

We dispatch most orders on a DDU (Delivery Duty Unpaid) basis. Product prices shown on PlainFactor.com are therefore exclusive of customs duties, VAT, GST and other import taxes. Any such charges are assessed by your local customs authority and must be paid by the recipient upon delivery.

Sales Tax (United States)

PlainFactor collects state and local sales tax on taxable items shipped to U.S. jurisdictions where we are legally required to do so. Sales tax is calculated according to the shipping address, not the billing address, and appears at checkout before you pay.

Processing Time

Tracking details are typically provided within 1–3 business days. Every item is inspected by our in-house quality team before it leaves the warehouse. Processing times may be extended by customs clearance, border restrictions, or carrier delays beyond our control.

Additional Information

  • We accept P.O. Box addresses only within the continental United States (U.S. territories and sovereign nations are excluded). Delivery to P.O. Boxes may require extra processing time.
  • Shipping addresses cannot be changed once an order has been placed.
  • Cash-on-delivery (C.O.D.) is not available.
  • Shipping fees are non-refundable for any form of delivery failure. If a parcel is returned to us because duties or taxes were not paid, we will refund the item price minus all return shipping charges, duties, and surcharges incurred.
  • Air-cargo capacity constraints or customs inspections may delay delivery schedules.

Shipping Fees & Delivery Estimates

Exact shipping fees and estimated transit times are shown at checkout after you enter your destination. Because orders are shipped DDU, import duties and local taxes are not included in the order total and must be paid by the recipient upon delivery.